Frequently Asked Questions
1. How does Gofer work?
Gofer is a third party delivery service that partners with local restaurants, bringing your favorite foods to the comfort of your own home. Easily order by logging on to www.GoferNH.com, or download our mobile app, then enter your address and choose from a variety of restaurants in your area. Once you have your selection, enter your payment information and within an hour, your food will be at your door - hot and fresh!.
2. Am I within the service area?
We currently deliver to Hampton, North Hampton, Hampton Falls, Hampton Beach, Seabrook, Exeter, Stratham, Greenland, Rye, Portsmouth, Newington, and New Castle, NH. We have just recently added Salisbury and Amesbury, MA to our service area. Enter your address on the homepage and you will see all of the restaurants that are available to you.
3. How much does it cost?
The delivery fee ranges from $4.99 to $6.99, depending on your distance from the restaurant that you are ordering from. There is also a 7% processing fee that applies to all orders. This fee covers the cost of equipment and labor associated with placing orders and communicating with the restaurants and drivers. These fees are not the driver’s compensation. Tips are greatly appreciated.
4. How long does it take?
We try our very best to get your food to you as quickly as possible. It usually takes 45 minutes or less from the time you place your order until it arrives at your door. Our average delivery time during dinner hours is 40 minutes. Most scheduled pre-orders are delivered within 7 minutes of the requested time. We are very proud of that! Of course, sometimes there are factors that are out of our control, such as weather, traffic and high-volume days like weekends and holidays. When order volume exceeds the number of available drivers, ASAP orders are put into a queue and placed in the order that they are received. We try our very best to keep you informed of any changes in the quoted delivery times. Make sure you opt for text or email updates so you can track your order!
5. What about incorrect or missing items?
It doesn’t happen often, but sometimes mistakes are made. Our drivers do not open food containers to ensure that your order is correct. We rely on the incredible thoroughness of our partner restaurants’ staff members and our drivers alike, when matching the order tickets at time of pickup. If you have received incorrect items, or if any items are missing from your order, please call us at 603-274-9339 or email us at firstname.lastname@example.org, and we will resolve the issue immediately with the correct items, a refund, or a future credit.
6. Can you deliver from (Non-Partner Restaurant)?
We currently only deliver from our partner restaurants. If there is a restaurant that would like us to partner with, please fill out the appropriate contact form on the Contact Us page. We love to hear from you!